Contact us
Real People, Ready to Help 24/7
Setup questions, billing, a channel you're looking for or a custom multi-screen plan: open a ticket and our team will get back to you, usually within the hour.
- support, every day
- 24/7
- typical reply time
- <1 h
- not bots
- Humans
- most setup fixes
- <5 min
How can we help?
Choose the fastest route
Support ticket
Setup problems, playback issues, renewals, billing questions and custom plans. Answered 24/7.
Open a ticketSetup guides
Step-by-step help for Firestick, Smart TV, Android, Apple and every popular IPTV app.
Browse guidesFAQ
Quick answers about plans, the free trial, refunds, devices and streaming quality.
Read the FAQGet a faster answer
What to include in your ticket
The more we know, the quicker we can fix it, often in a single reply.
- The email address on your IPTV Trends account
- Your device (e.g. Firestick 4K) and the app you use
- What you see: the error message or a photo of the screen
- The channel or movie affected, and when it started
Need more than 5 screens?
Plans cover up to 5 screens. Tell us how many your household needs and we'll set up a custom plan.
Ask for a custom plan