Refund Policy

1. Try it free first

Our free 6-hour trial lets you test channels, picture quality and your devices before you pay anything. We recommend starting there.

2. 30-day money-back guarantee

If you're not happy with a new subscription for any reason, ask for a refund within 30 days of your first payment and we'll refund that payment in full.

3. Who qualifies

The guarantee applies when:

• it's your first purchase of an IPTV Trends subscription;
• you ask within 30 days of the payment;
• your account hasn't been suspended for breaking our Terms of Service or Acceptable Use Policy.

The guarantee can be used once per customer.

4. Renewals and upgrades

Renewals and upgrades are not covered by the 30-day guarantee, because you've already had the chance to try the Service. You can cancel any time before your renewal date to avoid the next charge.

If a problem on our side stops you from watching after a renewal and we can't fix it, contact us and we'll offer a fair solution, such as extra time or a partial refund.

5. What isn't refundable

We can't refund:

• requests made more than 30 days after the first payment;
• accounts closed for sharing logins, reselling or other misuse;
• fees paid to third parties, such as player app activations (Smart IPTV, IBO Player) or TiviMate Premium;
• payments that are already the subject of a chargeback or payment dispute.

6. How to ask for a refund

Open a support ticket from our Contact page, or email support@trends-iptv.us, from the email address on your account. Include your invoice number and a short reason. Our team may first offer to fix any problem, but if you still want your money back within the guarantee period, we'll process it.

7. When you'll get your money

Approved refunds go back to the original payment method. Depending on your bank or payment provider, it usually takes 5–10 business days to appear. Your subscription ends when the refund is issued.

8. Chargebacks

Please contact us before disputing a payment with your bank: it's faster, and we'll help. Accounts with an open chargeback are suspended until it's resolved.